Getting Started

Signup Signing up could not be easier than with Topadial. We are a cloud based platform, and as soon as...

Follow this guide to learn the basics and start receiving calls into your contact centre in 15 minutes, this is...

Outbound Dialling in 15 Minutes Follow this guide to learn the basics and start auto dialling in 5 minutes, this...

This article will help you understand the fundamentals of outbound diallers, both in Topa Dial and most outbound dialling systems....

When you first login, you can see your dashboard. The dashboard is a useful “snapshot” into your contact centres productivity,...

In Topadial, you can create, view and reply to support tickets from within your admin portal. Simply navigate to “Tickets”...

By default, all agents must have their IP address authenticated on Topadial, this is for security. Agents cannot access their...

A wallboard is a great tool to see what your agents are doing in real time, and push for maximum...

Agent Login This is a quick guide specifically showing how to log a agent in via the simplest method, connecting...

Here we will show you in detail how to transfer calls from the Agent Interface Once connected to a customer,...